Refund, Correction & Redo Policy



At Starfire Origins, each Soul Activation is created specifically for the individual using the personal information provided at the time of purchase. Because our offerings are personalized digital products created specifically for each individual, they cannot be returned or resold.

Please review this policy carefully before purchasing.

Refunds

Because each Soul Activation is personalized and created specifically for the individual, all sales are final once creation has begun.

Refunds will not be provided based on a change of mind, personal preference, disagreement with an interpretation, or because a particular insight, symbol, color, archetype, or other personalized element does not personally resonate with the recipient.

By purchasing, you understand that Starfire Origins offers a symbolic and interpretive experience. Individual responses to astrological, numerological, Human Design, archetypal, and energetic content will naturally vary.

This policy does not limit any rights or remedies that cannot legally be waived under applicable law.

Before Your Soul Activation Is Created

You are responsible for reviewing the information submitted with your order, including:

  • Full birth name
  • Date of birth
  • Exact birth time, if known
  • Birth location

If you discover an error before creation has begun, please contact Starfire Origins as soon as possible. We will update the information whenever reasonably possible.

If incorrect information was submitted and creation has already begun, changes may require an additional fee depending on how much of the Soul Activation must be recalculated or recreated.

Our Correction Promise

If Starfire Origins makes a factual, calculation, data-entry, or production error, we will correct the affected portion at no additional charge.

Examples may include:

  • An incorrect numerology calculation
  • Birth information entered incorrectly by Starfire Origins
  • A technical error in the delivered file
  • Missing pages or sections included in the purchased tier

Correction requests must be submitted within 14 calendar days of delivery and should clearly identify the suspected error.

After review, we will correct any verified error made during the creation or delivery of your Soul Activation.

Redo Requests

A redo is different from a correction.

A redo means requesting a new interpretation, design, symbolic direction, or creative outcome when the original Soul Activation was created correctly using the information provided and included the content described in the purchased tier.

Because Soul Activations are deeply personalized, subjective preferences do NOT qualify for a free redo.

Examples include requests to:

  • Replace an interpretation because it was unexpected
  • Change a symbol, archetype, color, animal guide, or other personalized element based solely on preference
  • Recreate a Soul Activation because the recipient does not agree with or resonate with part of the interpretation
  • Create a substantially different version of a completed Soul Activation

When possible, Starfire Origins may offer a paid revision or redo. Availability and pricing will depend on the amount of additional work required.

Order Cancellations

If you request cancellation before creation of your personalized Soul Activation has begun, please contact Starfire Origins as soon as possible. A refund may be approved if creation has not yet begun.

Once creation has begun, the order cannot be canceled or refunded because time and work have already been dedicated specifically to your personalized Soul Activation.

Delivery

Each Soul Activation is created with care and intention. All tiers are digitally delivered within a few days of purchase.

If you do not receive your Soul Activation or experience a technical problem accessing the delivered file, please contact Starfire Origins. We will make reasonable efforts to resolve the issue or redeliver the purchased product.

Our Commitment

Starfire Origins is committed to creating each Soul Activation with care, consistency, and respect for the individual receiving it.

Our goal is not to promise that every interpretation will match every expectation. Our commitment is to create the offering purchased using the information provided, deliver the content included in the selected tier, correct genuine errors we make, and respond fairly when a legitimate concern arises.

By completing a purchase, you acknowledge that you have read and agreed to this Refund, Correction & Redo Policy.